Reservation policies
Raft and equipment booking and cancellation policies
- Name, contact phone number and email address are also required for all bookings.
- Please note that some trips have a 3% or other set land use recreation fee added to them.
- All trips require a paid deposit to be considered confirmed.
Deposits
All rentals require a 30% deposit to be paid at the time of the reservation being made for the reservation to be considered valid. The balance payment is due the day the rental begins.
Cancellation Policy
Single day rentals
7+ days prior to start of rental: Eligible to receive a 50% refund of their deposit. Changes dates with no fee.
Fewer than 7 days to start of rental: Not eligible for a refund of their deposit. Change dates for a 50% of the deposit (15% of the total).
We do not cancel reservations for smoke or rain.
Multi-day Rentals
21+ days from start of rental: Eligible for a 50% refund of their deposit. Changes dates for no fee.
Fewer than 21 days to start of rental: No longer eligible for a refund of their deposit. Change dates for 15% of the total rental.
We do not cancel reservations for smoke or rain.
Non-commercial shuttle cancellation policy
Reservations
Shuttles should be booked online, one vehicle at a time. Shuttles booked over the phone require the vehicle owner to come into our office during office hours to sign paperwork. Shuttles may also be booked at our shop during business hours. Wild section shuttles booked the same day are subject to an additional fee.
If you do not receive an e-mail confirmation of your reservation do not consider it booked.
Deposits
Shuttles require full payment of all fees at the time the reservation is made.
If we are required to take a longer route than the route you signed up for on your credit card on file will be charged the difference for the longer route. Likewise, if we are able to take a shorter route than what you signed up for, your card on file will be refunded the difference.
Shuttle Cancellation Policy
Rogue Wild and Scenic or Illinois River shuttles
More than 30 days prior to scheduled trip launch: Eligible for full refund minus a $10 processing fee.
30 days to 5pm the day before scheduled trip launch: Eligible for a full refund minus a $20 processing fee.
After 5pm the day before your scheduled trip launch: Eligible for a refund minus a $75 processing fee.
Rogue River recreation section (day section) shuttles
Before 5 PM the day before the scheduled shuttle: Eligible for a full refund minus a $10 processing fee.
After 5pm the day before the scheduled shuttle: Eligible for a full refund minus a $20 processing fee.
High Gas Price Surcharge Policy
While Whitewater Cowboys strives to keep rafting as affordable as possible we are forced to respond to the recent high fluctuations in gas prices. For the summer of 2022 we are installing the following Sur-charge policies in response to evolving gas prices.
Fee Level 1 - Gas prices are $5.00-$5.49 per gallon from our supplier to us.
Fee Level 2 - Gas prices are $5.50-$5.99 per gallon from our supplier to us.
Foster Bar Car Shuttles
Fee Level 1
Bear Camp Route - $3.30
Eden Valley Route - $5.70
Coast Route - $10.80
Fee level 2
Bear Camp Route - $6.60
Eden Valley Route - $11.40
Coast Route - $21.60
Recreation section shuttles - Single Day
Level 1 - $1.20 Level 2 - $2.40
Shuttle vandalism and theft policy
Whitewater Cowboys assumes no responsibility for vehicles being vandalized, broken into, or stolen while you are on your trip. We are responsible for moving your vehicle from the put-in to the take-out but we cannot be responsible for what happens to your vehicle when parked.
Shuttle release agreement
This is agreed to by anyone booking a shuttle.
Vehicle Shuttle Agreement and Waiver
Please read this contract carefully. It is a legally binding agreement.
The individual who will have Whitewater Cowboys (WWC, LLC d/b/a, LLC and Whitewater Cowboys) (“Whitewater Cowboys”) shuttle their vehicle (the “Vehicle”) shall be referred to hereinafter as “Vehicle Owner.” In consideration for Whitewater Cowboys’ shuttling of the Vehicle, I, the Vehicle Owner, understand, acknowledge, and contractually agree as follows (“the Agreement”):
1. Acknowledgement of Dangers and Risks: Vehicle Owner understands, acknowledges, and agrees that utilizing Whitewater Cowboys to shuttle the Vehicle (hereinafter the “Services”), INVOLVES THE RISK OF DAMAGE TO OR LOSS OF THE VEHICLE, and the risk of claims by third parties injured in any vehicle accident involving the Vehicle Owner’s vehicle. Vehicle Owner understands, acknowledges, and agrees that utilizing Whitewater Cowboys to shuttle the Vehicle has many inherent risks too numerous to list here which may result in damage to or loss of the Vehicle, accidents, vehicle malfunction, or a claim from a third party or parties, and that Whitewater Cowboys has no obligation to inform Vehicle Owner of those risks, and that it is Vehicle Owner’s right and obligation to research those risks. Before utilizing Whitewater Cowboys to shuttle the Vehicle, Vehicle Owner agrees that their understanding, or lack thereof, of such risks shall have no legal effect in the event of an incident resulting in damage to or loss. Vehicle Owner agrees that the following dangers or risks specific to utilizing Whitewater Cowboys to shuttle the Vehicle are inherent to the Services, but that the following list is not exhaustive and that there may be other dangers or risks that are inherent to the Activity not listed below: single or multi-car vehicle collisions, rollovers, crashes, or other accidents; obstructions in the road, including rocks, trees, vehicles, animals, or people; falling trees, rockfall, or out of control vehicles that may strike the Vehicle; poor road conditions; vehicle loss; vandalism of vehicle; theft of vehicle; vehicle parts malfunction; tire deflation, blow-outs, or damage; all manner of vehicle equipment failures or malfunction; risks associated with transporting a vehicle in remote terrain on backcountry or 4-wheel drive roads; lapse in driver judgment or skill; and exposure to airborne, waterborne, or surface borne pathogens, bacteria, or virus. Vehicle Owner expressly acknowledges and assumes all risks, dangers, and consequences of the provision of the Services, including but not limited to those risks, dangers, and consequences set forth herein, whether inherent or not, that may result in damage or loss of any kind.
2. Other Requirements and Acknowledgments. Vehicle Owner acknowledges that they give Whitewater Cowboys permission to drive the Vehicle and certifies that they are the legal owner of the Vehicle. Vehicle Owner certifies that the Vehicle is in safe, legal, and operable condition, with fully functioning safety features, including but not limited to windshield wipers, lights, trailer lights, mirrors, working seat belts, sufficient fuel for transport, and is mechanically sound. Vehicle Owner certifies that the Vehicle is fully insured with liability insurance and that proof of such insurance is contained within the Vehicle. Vehicle owner acknowledges and agrees that Vehicle Owner’s insurance shall apply in the event of any accident or incident, and that they waive, on behalf of the Vehicle’s insurer, any right of subrogation. Vehicle Owner acknowledges and agrees that Whitewater Cowboys’ insurance will not apply in the event of any accident or incident involving the Vehicle.
3. Release of Liability and Agreement Not to Sue: Fully understanding the foregoing paragraphs, and in exchange for Whitewater Cowboys’ agreement to provide the Services to Vehicle Owner, VEHICLE OWNER HEREBY AGREES NOT TO SUE CHIPOR HOLDINGS, LLC D/B/A WHITEWATER COWBOYS, its affiliated companies and subsidiaries, including but not limited to those that operate Whitewater Cowboys, or any of its respective successors in interest, affiliated organizations and companies, insurance carriers, agents, employees, volunteers, representatives, assignees, officers, directors, members and shareholders (each hereinafter a “Released Party”) for any damage (including but not limited to equipment damage), or loss to Vehicle Owner, which Vehicle Owner may suffer, arising in whole or in part out of Vehicle Owner’s use of the Services. By entering into this Agreement Not to Sue, Vehicle Owner is releasing any right to make a claim or file a lawsuit against any Released Party. Also, Vehicle Owner agrees to hold harmless and release each and every released party from any and all liability and/or claims or causes of action for damage to or loss arising from Vehicle Owner’s use of the Services, including, but not limited to those claims based on any released party’s alleged or actual negligence, breach of any contract and/or express or implied warranty, products liability, or negligent entrustment.
4. Agreement to Indemnify: Vehicle Owner agrees to INDEMNIFY (REIMBURSE) each Released Party from and for any and all claims of the Vehicle Owner and/or a third party arising in whole or in part from Vehicle Owner’s use of the Services. In other words, if Vehicle Owner and/or anyone on Vehicle Owner’s behalf and/or any third party files any lawsuit or brings any claim for injury or damage against released parties, Vehicle Owner will be required to pay back to all such released parties all sums of money incurred by, or paid by or on behalf of any of the released parties on account of the bringing of such suit or claim, including all attorneys fees and costs.
5. Miscellaneous Provisions: Vehicle Owner understands and acknowledges that this Agreement is a contract and shall be binding to the fullest extent permitted by law. If any part of this Agreement is deemed to be unenforceable, the remaining terms shall be an enforceable contract between the parties. It is Vehicle Owner’s intent that this Agreement shall be binding upon the assignees, subrogors, distributors, heirs, next of kin, executors, and personal representatives of Vehicle Owner. In consideration for allowing Vehicle Owner to participate in the Activity, Vehicle Owner agrees that any and all claims for property damage or property loss arising from Vehicle Owner’s participation in the Activity shall be governed by Oregon law, and that the exclusive jurisdiction for any claim shall be in the Josephine County, Oregon Circuit Court. If any sentence, clause, paragraph or part of this Agreement is declared unenforceable, the remainder shall continue in full force and effect. This Agreement can be modified only in writing. An electronic signature or acknowledgment of agreement upon this contract is fully binding and enforceable, and a copy of this executed Agreement may be used as if it is the original. I agree that any subcontractors or other vendors utilized by Whitewater Cowboys during or incidental to the Activity are solely responsible for injury that occurs to me while I am in their care, and that Whitewater Cowboys is not in a joint venture with any such vendor or subcontractor. I agree that Whitewater Cowboys is not a common carrier.
By Clicking the agreement button I confirm I HAVE CAREFULLY READ THE FOREGOING AGREEMENT AND UNDERSTAND ITS CONTENTS. I AM AWARE THAT I AM RELEASING CERTAIN LEGAL RIGHTS THAT I OTHERWISE MAY HAVE.